Retail & OperationsEurope · Multi-country
A 24/7 operations desk that answers, triages and resolves without adding headcount
European operations group · Production voice · Allometrik AI OS included
- 69%
- first-contact resolution
- 24/7
- coverage without night-shift hiring
- –58%
- average handle time on routine intents
How the business benefits
Before vs. after Allometrik
Payback window · 8 weeks
Before
- After-hours coverageVoicemail
- First-contact resolution41%
- Avg. handle time7.4 min
After Allometrik
- After-hours coverage24/7 agents
- First-contact resolution69%
- Avg. handle time3.1 min
The challenge
- Shared services could not staff nights and peaks without overtime.
- Escalations arrived with no context, so humans re-asked every question.
The approach
- Intent-scoped voice agents on the existing telephony trunk, grounded in ERP/CRM tools.
- Warm handoff carries transcript, intent and suggested next action.
Visual system blueprint
How it actually runs
Live
214
FCR
69%
Queue
0:08
Night
On
Stack deployed
What it runs on
- SIP trunk
- ERP / CRM tools
- Allometrik AI OS
- Streaming STT/TTS
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