How do you handle consent and outbound calling?

Outbound calls are placed only to contacts who have given consent, within permitted hours, with the agent identifying itself as automated at the start of the call and honouring opt-outs immediately. Recording notices are played wherever the jurisdiction requires them.

Is it compliant with GDPR and the UAE PDPL?

Deployments are designed for GDPR and the UAE Personal Data Protection Law: a data processing agreement, data residency in EU or UAE regions, documented retention periods, and data-subject requests handled through your existing process.

What happens to our call data?

Recordings and transcripts stay in your tenant or a dedicated region, with personal data redacted where it is not needed. Access is role-based and logged, and your data is never used to train models.

Can it work with our existing IVR?

Yes. The agent can sit inside your current IVR flow and take over specific branches, such as reservations or order status, or replace the menu entirely with a natural conversation. Callers keep the same numbers, and transfers back to your queues carry the full context.

Which platforms do you work with?

We have shipped integrations, including IVR flows, with Genesys Cloud, Five9, Twilio and Amazon Connect, as well as SIP trunks. For the agent to act, we connect Opera PMS for reservations, Salesforce and HubSpot for CRM, and Apollo.io for lead enrichment and outbound sync.

Allometrik Voice

Every call,
answered well.

Q: Which languages do the agents speak?

English, Arabic and Spanish in production, including Gulf Arabic and Latin American Spanish, with mid-call language switching. Further languages are scoped and evaluated on your own recordings before launch.

Production voice agents that answer, book and resolve in English, Arabic and Spanish. Built on your systems, evaluated on your real calls, governed with full traceability.

Get a free readiness check See engagements

Trusted by enterprises, institutions and academies across 10+ countries

In production

Already on the line, at scale.

Aerial photograph of Palm Jumeirah, Dubai, the crescent island in the Arabian Gulf — 01 · Hospitality · Dubai, UAE · Palm Jumeirah
Iconic Destination Resort · Palm Jumeirah
78%autonomous resolution across reservation, concierge and guest-service calls

The challenge

Tens of thousands of weekly inbound interactions across rooms, fine dining, experiences, VIP concierge and in-stay support in 10+ languages.

Peak travel windows created hold-time spikes, missed dining upsell, and pressure on multilingual teams wired into Opera PMS and SIP.

What we built

Voice and omnichannel agents on SIP/telephony, PMS, dining/ticketing inventory and Allometrik AI OS governance.

End-to-end reservation lookups and modifications, concierge fulfilment, and VIP warm handoff with a full context summary.

The result

Before

Peak hold time: 8–14 min
Autonomous resolution: ~12%
Languages covered 24/7: 2

After

Pickup latency: < 2s
Autonomous resolution: 78%
Languages covered 24/7: 12+

Payback in 7 weeks.

SIP / telephony · Opera PMS · Dining & ticketing inventory · Allometrik AI OS · Azure AI Foundry · Multilingual STT/TTS

Read the full case

“Turnkey R&D and production AI for public and private institutions worldwide — including mission-critical systems on Palm Jumeirah in the UAE.”

Strategic delivery partner

Paseo de la Reforma at night, Mexico City, looking toward the Angel of Independence — 02 · Insurance · South & Central America · Mexico
Global Fortune 500 Insurance Group
100%of monthly inbound calls audited across 12 quality criteria

The challenge

QA sampled ≤5% of inbound while complaint leakage drove policy churn across Mexico and the wider region.

Shadow agents lived in sandboxes with no named owner and no mapped process.

What we built

QA and taxonomy agents on Genesys Cloud and Five9, with Whisper and Azure AI Content Understanding, scoring 12 criteria on every call.

A global enterprise agent platform on Azure & Azure AI Foundry: 0 unmonitored sandbox agents, 100% named owner, 100% process mapping, one governance standard.

The result

Before

Inbound audited: ≤ 5%
Complaint classification: ≤ 50%
Sandbox orphans: Untracked

After

Inbound audited: 100%
Classification accuracy: 94%
Owner & process mapping: 100%

Payback in 9 weeks.

Genesys Cloud · Five9 · Whisper · Azure AI Content Understanding · Azure OpenAI (GPT-4.1) · Allometrik AI OS · Azure AI Foundry

Read the full case

Works with your stack

Inside your IVR, not beside it.

The agent sits within your existing IVR menus and flows, or replaces them outright, and acts in the systems your teams already use.

Contact centre · IVR
Contact centre · IVR
Voice · IVR
Amazon Connect · IVR
Opera PMS
CRM
CRM
Lead enrichment · outbound
Authorized Partner

Engagements

Start small. Prove it on real calls.

Fixed scope, fixed price, measured outcomes. Every engagement runs on your own lines and recordings, never on a demo script.

Live in 2 weeks
Voice Pilot
A live inbound agent on one real line, connected to one of your systems and measured on real calls.
- Live inbound voice agent
- One system integration
- Human handoff with full context
- Transcripts dashboard
- Evaluation report
From$2,900
10 days
Voice Audit
Every call from one month, scored against the quality criteria your team already uses.
- 100% of a month’s calls audited
- Scored against your quality criteria
- Patterns, gaps and automation candidates
- Findings briefing with your team
From$2,500
Ongoing
Voice Care
Continuous improvement and maintenance for agents in production, reviewed on real traffic.
- Monitoring and maintenance
- Prompt, flow and knowledge updates
- Regression evaluations on real calls
- Monthly quality review
From$750/ month

How it works

Calm, measured, accountable.

01
Discover
We listen to your calls, map the requests that repeat and agree what a good outcome sounds like.
02
Build on your stack
The agent connects to your telephony and IVR, booking and CRM systems. No migration, no new platform to adopt.
03
Evaluate on real calls
Before launch and on every release, the agent is scored against your recorded calls and quality criteria.
04
Govern & improve
Every conversation is traceable: transcript, decision and handoff. We review, tune and report each month.

**Lukas Friedrich** · Fliesen-Zentrum Deutschland

Voice Readiness Check

Hear what your calls could sound like.

Tell us about your lines. Within 48 hours you receive a free voice-agent readiness report, or a tailored demo built on your main use case.

Which of your calls can be automated first, and the likely resolution rate
The integration path into your telephony, booking and CRM systems
Language, consent and data-residency considerations for your markets
The engagement we would recommend, with a fixed price

Prefer to talk it through? Book a 30-minute call.

Questions

Before the first call

English, Arabic and Spanish in production, including Gulf Arabic and Latin American Spanish, with mid-call language switching. Further languages are scoped and evaluated on your own recordings before launch.

Trusted by enterprises, institutions and academies across 10+ countries

Already on the line, at scale.

Iconic Destination Resort · Palm Jumeirah

The challenge

What we built

The result

Global Fortune 500 Insurance Group

The challenge

What we built

The result

Inside your IVR, not beside it.

Start small. Prove it on real calls.

Voice Pilot

Voice Audit

Voice Care

Calm, measured, accountable.

Discover

Build on your stack

Evaluate on real calls

Govern & improve

Hear what your calls could sound like.

Before the first call

Which languages do the agents speak?

How do you handle consent and outbound calling?

Is it compliant with GDPR and the UAE PDPL?

What happens to our call data?

Can it work with our existing IVR?

Which platforms do you work with?